Returns & Exchange Information
We want you to be 100% satisfied with your crystal energy! See below for details on our return policy.
Postage & Delivery Information
We offer various delivery options depending on your location, these are all tracked options. Add your items to the basket, and view your shipping options at the checkout to see pricing, plus approximate delivery times.
Damaged Items
If you receive an item that is damaged or defective, please contact customer service immediately. All damages must be reported to our customer service team within 7 days of receiving your product.
Changing or Cancelling an order
Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify or cancel an order that you have already placed.
However, returning your purchase is easy. For additional information, please email us info@luminastrand.com.
Payment Methods
Currently, we only support PayPal payments. If you need to pay by credit card, please contact us.
Any question? Get in touch!
